Refund policy
Return & Refund Policy
All items in our shop are made to order, including custom, print-on-demand products. Because of this, we are unable to accept returns or exchanges for items due to incorrect size selection, color choice, or buyer’s remorse.
Damaged or Defective Items
If your item arrives damaged, defective, or with a printing error, we’re happy to help.
Please contact us within 7 days of delivery with:
- Your order number
- Clear photos of the issue
- A brief description of the problem
Once reviewed, we will arrange for a replacement or refund at no additional cost to you.
Incorrect or Lost Orders
If you received the wrong item or your order is lost in transit, please contact us at fivefootfurious@gmail.com and we will work with our fulfillment partner to resolve the issue.
Non-Returnable Items
Because items are made to order, we do not accept returns or exchanges for:
- Incorrect size or fit
- Color or design preferences
- Orders placed in error
Please review sizing charts and product descriptions carefully before ordering.
Refund Processing
Approved refunds will be issued to the original payment method once the issue is confirmed. Refund processing times may vary depending on your payment provider.
Order Cancellations
Orders may be canceled within 24 hours of purchase, provided production has not yet begun. Once an order enters production, it cannot be canceled or modified.
Questions
If you have any questions about your order, returns, or refunds, please contact us at fivefootfurious@gmail.com and we’ll be happy to help.